Crisis Text Line Australia
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Crisis Text Line Australia

Crisis Text Line will soon be available in Australia. Learn more about about how Crisis Text Line works and how to become a Crisis Counsellor.

 

Crisis Text Line will launch in Australia starting later in 2019! Want to partner with Crisis Text Line in Australia? Email us at international@crisistextline.org

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Crisis Text Line® serves anyone, in any type of crisis, providing access to free, 24/7 support and information via a medium people already use and trust: text. Here’s how it works:

THE SHORT VERSION

Text HOME from anywhere in  Australia , anytime, about any type of crisis.

Text HOME from anywhere in Australia, anytime, about any type of crisis.

 
A live, trained Crisis Counsellor receives the text and responds, all from our secure online platform.

A live, trained Crisis Counsellor receives the text and responds, all from our secure online platform.

 
The volunteer Crisis Counsellor will help you move from a hot moment to a cool moment.

The volunteer Crisis Counsellor will help you move from a hot moment to a cool moment.


AND IN A BIT MORE DETAIL...

First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion for which you need support. You text us.  Your opening message can say anything: The opt-in words you see advertised ("HELLO," "START") just help us know where people are learning about us!

First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion for which you need support. You text us.

Your opening message can say anything: The opt-in words you see advertised ("HELLO," "START") just help us know where people are learning about us!

 
The first two responses are automated. They tell you that you're being connected with a Crisis Counsellor, and invite you to share a bit more.  The Crisis Counsellor is a trained volunteer, not a professional. They can provide support, but not medical advice.

The first two responses are automated. They tell you that you're being connected with a Crisis Counsellor, and invite you to share a bit more.

The Crisis Counsellor is a trained volunteer, not a professional. They can provide support, but not medical advice.

 
It usually takes less than five minutes to connect you with a Crisis Counsellor. (It may take longer during high-traffic times).  When you’ve reached a Crisis Counsellor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.

It usually takes less than five minutes to connect you with a Crisis Counsellor. (It may take longer during high-traffic times).

When you’ve reached a Crisis Counsellor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.

 
You’ll then text back and forth with the Crisis Counsellor. You never have to share anything you don’t want to.  The Crisis Counsellor will help you sort through your feelings by asking questions, empathizing, and actively listening.

You’ll then text back and forth with the Crisis Counsellor. You never have to share anything you don’t want to.

The Crisis Counsellor will help you sort through your feelings by asking questions, empathizing, and actively listening.

 
The conversation typically ends when you and the Crisis Counsellor both feel comfortable deciding that you’re in a “cool,” safe place.  After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!

The conversation typically ends when you and the Crisis Counsellor both feel comfortable deciding that you’re in a “cool,” safe place.

After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!

 
The goal of any conversation is to get you to a calm, safe place.  Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.

The goal of any conversation is to get you to a calm, safe place.

Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.