Crisis Text Line Australia



Become a Crisis Counsellor in Australia

Our volunteer Crisis Counsellors apply and successfully complete an online training course. These Crisis Counsellors work remotely anywhere with a computer and secure internet connection.

Crisis Counsellors answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.

We ask our Crisis Counsellors to commit to between 2-4 hours per week and complete a total of 200 hours. Though, of course, we hope they stay longer. It's a big commitment, and one that people find incredibly rewarding.


Step 1.

Complete the 30-minute Crisis Counsellor application and consent to a background check.



Complete the 30-hour web-based crisis counseling and intervention training



Take your first counseling shift and start changing lives!

As a Crisis Counselor, you will:

Learn skills. In 30 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

Train from anywhere. In your PJs. In a coffee shop. Wherever!

Be impressive! Our Crisis Counsellors highlight the training on their CVs when interviewing for jobs, applying to university, and building their LinkedIn profiles.

Level up. Earn volunteer leadership positions. Get the first look at internships and job openings. Gain access to special privileges, including discounts and merch.

Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!

Feel supported. This is a community. We support each other. We are a big awesome family.

If you’d like to become a volunteer in Australia, please complete this form and we will contact you when the application is ready.

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